Privacy Policy
Denby Pottery Village Privacy Policy
PRIVACY & SECURITY
The website is operated by Denby Retail Limited of Denby Pottery, Denby, Derbyshire, DE5 8NX. We are committed to protecting and respecting your privacy. We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:
- the personal information we collect about you;
- what we do with your information, and
- who your information might be shared with.
1.1 This policy and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1.2 For the purpose of the Data Protection Act 1998 (Act) and the General Data Protection Regulation (EU) 2016/679, which comes into force on 25 May 2018 (GDPR) (together the Act and the GDPR being the Data Protection Laws), we are the data controller (i.e. we are responsible for, and control the processing of, your personal information).
1.3 We fully comply with the Data Protection Laws and all other relevant legislation.
2. INFORMATION WE COLLECT FROM YOU
2.1 Information you give us
We collect personal information about you, including your name, billing address, shipping address, e-mail address, phone number, mobile number, whether you are registering for the 10 year Denby Guarantee (Denby Guarantee), the pattern collected, order details, password (if you have created an account on our website) and, financial and credit card information when you purchase products from us. We also collect your personal information when you sign up for our newsletter and when you contact us.
Your personal information and communication preferences are kept securely within the ‘My Account’ area of the website and can be accessed by signing in and selecting ‘My Account’ from the main menu. You can use this area to update your personal information, communication options and view your previous order history.
2.2 Information we collect about you
With regard to each of your visits to our site we will automatically collect the following information:
(a) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and
(b) information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.
2.3 Information we receive from other sources
We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will combine this information with information you give to us and information we collect about you, for the purposes set out below (depending on the types of information we receive).
We also work across social networks and we may run advertising on these networks to capture sign up to our database. All data captured will be held securely within our email database system and users can opt out at any time.
2.4 Recorded Sessions
Our website may also use a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting, and is not shared with anybody else.
2.5 Monitoring and recording communication
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
3.1 The use of a "cookie" involves storing a small file on your computer which can be used to identify your browser to our server. You can usually modify your browser to prevent this happening, although if you do "disable cookies", then you will be unable to make a purchase from our online shop.
3.2 We use "cookie" technology to enable the shopping system to distinguish you from other users of our website, record the contents of your basket, to ensure that the correct products are ordered when you progress through the checkout and to facilitate navigation throughout the shopping and catalogue pages.
All visitors are presented with a Cookie Consent Notice on their first visit that highlights our cookie policy. Full details of which can be found here
Remarketing – What is this?
3.3 In operating our website, we may collect any data that you provide to us using Cloud IQ even without completion of registration and or transaction by clicking submit/next. These details may be used to contact you to assist with your registration, transaction or should you abandon your basket.
3.4 You may see our adverts on other websites*. For these adverts, we will be using software that may set a cookie** to your browser. This software will allow us to monitor if you see our adverts, if you click on them and if you go on to buy from our website. The browsing data collected is always anonymous and does not include any personally identifiable information including your name, home address or any other personal information that can identify you.
3.5 By registering on our website, your email address may also be shared with Google AdWords Customer Match. This will allow us to target you with paid search advertising based on your order history or exclude you from advertising that we feel isn’t relevant.
*Using Google’s Display Network, we take care to ensure all Denby Ads only appear on relevant, apolitical websites. **You may set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. If you decline to accept a cookie, some web pages may not function properly or you may not be permitted to access certain services offered on the website. Click Here for more information on our cookie policy.
4. USES MADE OF THE INFORMATION
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
· Where we need to perform the contract we are about to enter into or have entered into with you.
· Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Legitimate interests means for example conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.
· Where we need to comply with a legal or regulatory obligation.
4.1 Information you give us
We will use this information:
(a) to identify you and manage any accounts you hold with us;
(b) to process your order;
(c) to contact you and update you on the status of your order;
(d) if you agree, we will let you know about other products or services that may be of interest to you—see clause 5.1 below;
(e) register your Denby Guarantee;
(f) to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
(g) to notify you about changes to our products, including, a pattern being discontinued; and
(h) to ensure that content from our site is presented in the most effective manner for you and for your computer.
4.2 Information we collect about you
We will use this information:
(a) to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
(b) to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
(c) to allow you to participate in interactive features of our service, when you choose to do so;
(d) as part of our efforts to keep our site safe and secure;
(e) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
(f) to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
5. DISCLOSURE OF YOUR INFORMATION
Marketing
5.1 We would like to use your personal information to provide you, or permit selected third parties to provide you with information about goods or services we feel may interest you. We would like to send you this information by post, email, telephone, text message (SMS) or automated call about our products, competitions and special offers which may be of interest to you.
5.2 Other businesses will only send you marketing messages when you tick the relevant boxes when you complete an online order. You will also receive marketing messages from us in these circumstances, or, where you have purchased goods from us and you have not opted out of receiving that marketing (and only where we believe this meets our legitimate interests). Where you receive marketing communication from us or other businesses, you can opt out at any time by:
(a) clicking on the ‘unsubscribe’ button at the bottom of email newsletters or an SMS;
(b) accessing the My Account’ area of the website and updating your preferences; or
(c) e-mailing, calling or writing to us.
5.3 Your personal information will be shared with our email service provider- Mapp, to:
(a) allow us to keep you updated via e-mail and SMS on the latest product updates and special offers, if you have consented to receive marketing communication; and
(b) notify you of any discontinued products.
Third Parties
5.4 We will share your personal information with:
(a) third party banking organisations, including Cybersource and PayPal, who handle our credit/debit card transactions. They receive the information needed to verify and authorise your payment card and to process your order. These companies are under strict obligation to keep your personal information private. Operating on the Oracle Cloud Commerce platform, our website is certified Tier 1 PCI DSS Compliant. This means your data is kept secure when making a purchase.
(b) DPD, our delivery service provider, if you place an order with us. This is to enable DPD to update you on status of your delivery;
(c) any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;
Selected third parties including:
(a) third parties in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;
(b) third parties if we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and
(c) third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect our rights, property, or safety, or the rights, property, or safety of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
5.5 If we engage service providers that result in the transfer of your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
- Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
6. USER GENERATED CONTENT (UGC) #DENBY
6.1 We love it when you take and share photos of our products. By uploading a photo to Instagram or Twitter with the hashtag ‘Denby’, your photos can be found by the Denby digital team and selected to use on our website.
How will my photo and others details submitted by me be used?
6.2 You can provide your permission for us to use your content by replying to our social media post (e.g. Instagram, Twitter or Facebook) or by uploading your photo directly. By providing permission, you acknowledge that your photo may be seen worldwide and may be used to promote and/or link to any product on our website.
6.3 By submitting a photo you hereby grant to us a perpetual, worldwide, non-exclusive, royalty-free licence (with the right to sub-licence) to use, edit, alter, reproduce, translate, publish and/or distribute the photos and/or incorporate it in other works on our websites using any and all media or distribution methods.
6.4 Please note - we will select photos at our absolute discretion and we are under no obligation to use all the photos submitted. We are happy to remove UGC images on request. If you would prefer your image not to be displayed or for all other UGC enquiries, please email: consumer.services@denbypottery.com
7. WORKING WITH INFLUENCERS AND BLOGGERS
We work with a network of Influencers and Bloggers to promote Denby. If you work with us as an Influencer or Blogger then your details will be stored securely on our electronic internal systems and will be used for contacting you and sending you products to test and review where appropriate. Your details will only be shared with selected 3rd party companies to enable us to carry out our business, eg our PR Agency. If you want your details to be removed at any time then please contact us at dataprotection@denbypottery.com.
8. WORKING WITH SUPPLIERS AND CONTRACTORS
We work with a number of suppliers and contractors and as part of this relationship we do collect personal data of suppliers and business customers to enable us to carry out our contract with them. We will also market to our business customers to keep them up to date with Denby news unless we are asked to remove them from our mailing lists.
We work with some contractors where we will take a customer order on their behalf and in this case your details are collected to allow us to place your order and to take payment of deposits where appropriate. Denby Retail Ltd will keep a copy of your order form for a period of 3 months after which time this will be destroyed. We also forward a copy of the order form to our contractors to allow them to fulfil the order.
9.1 We will use technical and organisational measures to safeguard your personal data, for example:
(a) access to your account is controlled by a password;
(b) your personal data is encrypted and stored on secure servers; and
(c) when you place orders on our secure server we use industry-standard Secure Sockets Layer (SSL) technology to encrypt your information, such as your name and credit card details, as it is passed from your computer to our web server. This encrypted information cannot be read in the event of it being intercepted by someone else. During the checkout process you can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the www.denbypottery.com in your browser address window. A small padlock will also appear in the bottom bar of your browser window.
9.2 If you do not wish to send your details over the web for any reason, you can ring us on +44 (0) 1773 740899 and we will be happy to take your order by phone. Alternatively, contact us at consumer.services@denbypottery.com.
9.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will use reasonable efforts to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
9.4 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
10.1 All rights reserved. The material on this site is protected by copyright throughout the world and is owned by us.
10.2 You may read, print and download it for private use only.
10.3 You may not commercialise or otherwise copy it without our permission.
10.4 Use of this site is subject to our terms and conditions of use
11.1 The Data Protection Laws give you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Laws. A copy of the information we hold about you will be provided free of charge. To get a copy of the information we hold about you please please email us at dataprotection@denbypottery.com or write to us at Data Protection Team, Denby Pottery, Denby, Derbyshire, DE5 8NX. If unfounded, excessive or repetitive requests are made, a reasonable fee will be payable for each request to meet our costs in providing you with details of the information we hold about you.
11.2 You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:
(a) update the information in the “My Account” area on the website; or
(b) email us at dataprotection@denbypottery.com, call or write to us and let us have enough information to identify you, what is incorrect and what the incorrect information should be replaced with.
11.3 You have the right to ask us not to process your personal data for marketing purposes, in accordance with clause 5.2.
11.4 Subject to clause 11.6, you have the right to request that we erase your personal data in the following circumstances:
(a) your personal data is no longer necessary for the purposes it was collected or otherwise processed by us;
(b) you withdraw your consent to us processing your personal data and there is no other legal ground for processing;
(c) you object to us processing your personal data and there are no overriding legitimate grounds;
(d) your personal data has been unlawfully processed; or
(e) your personal data has to be erased for compliance with a legal obligation to which we are subject.
11.5 Subject to clause 11.6, you have the right to request that we restrict the processing of your personal data in the following circumstances:
(a) if you contest the accuracy of the personal data we hold, processing of your personal data will be restricted until we have verified the accuracy of your personal data;
(b) if you object to the processing (where it was necessary for the performance of a public interest task or purpose of legitimate interests), and we are considering whether our legitimate grounds override yours;
(c) processing is unlawful and you oppose erasure and request restriction instead; or
(d) if we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.
11.6 If you have a Denby Guarantee or have registered for the Collectors Promise then we will hold your personal data for the life of your range or a period of 20 years from your last contact with us, in order that we may respond to any complaints or queries you may have in the future.
11.7 If you have a Denby Guarantee or have registered for the Collectors Promise then at the end of that retention period, your data will either be deleted completely or anonymised so that it can be used in a non-identifiable way for statistical analysis and business planning.
11.8 If you do not have a Denby Guarantee and have not opted in to our marketing emails/SMS then we will securely delete your personal data or anonymise your data 20 years following our last contact with us.
11.9 If you are dissatisfied with our use of your personal information, you have the right to refer such matters of dispute to the Information Commissioner’s Office by e-mail to: casework@ico.org.uk, by phone on: 0303 123 1113 or by post to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
12. SUBJECT ACCESS REQUEST FOR DENBY EMPLOYEES
The General Data Protection Regulation (GDPR) is a legal framework that sets guidelines for the collection and processing of personal information of individuals within the European Union.
A Subject Access Request (SAR) is a written request to a Company asking for access to the personal information it holds on an individual.
This is a legal right everyone in the UK has, that can be exercised at any point.
Providing the request fits the criteria specified by the Information Commissioners Office, there is no charge for the request.
A SAR may be refused if it is deemed to be noticeably unsubstantiated or excessive.
For more information, please email the Data Privacy Team: dataprotection@denbypottery.com
Download our Subject Access Request Form for employees here
13. CHANGES TO OUR PRIVACY POLICY
Any changes we make to our privacy policy in the future will be posted on this page and, any fundamental changes will be notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
14. WHEN TO CONTACT CUSTOMER SERVICES
If you have any further questions on our Privacy and Security Policy or require help with your online order, please email: consumer.services@denbypottery.com. If you are still unsure about how your data will be used or if you have been unable to make a purchase via the website you can also ring us on +44 (0) 1773 740899 and we will be happy to take your order by phone.
If you would like this policy in another format (for example: audio, large print, braille) please contact us using the contact details above.
15. CREDIT CHECKS (TRADE CUSTOMERS ONLY)
‘In order to process your application, we will supply your personal information to credit reference agencies (CRAs) and they will give us information about you, such as about your financial history. We do this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. We will also continue to exchange information about you with CRAs on an on-going basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations. The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at http://www.experian.co.uk/crain/index.html’
DigiTickets Privacy Policy
Who we are
In this privacy policy references to "we", "us" and "our" are to Denby Pottery Village. References to "our Website" or "the Website" are to denbypottery.digitickets.co.uk.
Information collected and its use
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.
We do not store any credit card details.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Cookie Policy
Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.
Cookie |
Name |
Expiration Time |
Purpose |
Shopping Basket |
PHPSESSID |
24 minutes |
This cookie is used to keep track of what items are in a user's shopping basket. |
Cookie Consent |
dtAnalyticsConsent |
1 year |
This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled. |
Google Analytics |
_ga |
2 years |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
_gid |
24 hours |
||
_gat_tracker-name |
1 minute |
||
Microsoft Clarity |
_clck |
1 year |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. |
_clsk |
1 year |
||
CLID |
1 year |
||
ANONCHK |
1 year |
||
MR |
1 year |
||
MUID |
1 year |
||
SM |
1 year |
||
New Relic |
__cfduid |
1 year |
This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. |
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Denby Pottery Village
Denby Retail Ltd Denby Derbyshire
DE5 8NX
Other websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
Our payments are processed using : SagePay
