If you are unable to find the answer to your query here, please contact us on email: tours.reception@denby.co.uk, by phone on 01773 740799 between 10 - 4 or via our Facebook page @VisitDenby and our team will be happy to help.

Tickets may be purchased online in advance to avoid disappointment, although we will do our very best to accommodate on the day bookings subject to availability. Afternoon Tea Bookings require 48 hrs advanced booking.

Your e-ticket will be emailed to you along with a unique booking reference number.  Please make a note of the booking reference number or present the ticket on your phone or via print out to our Welcome Desk team on the day of your visit.

Unfortunately tickets are non-transferable or non-refundable. Any exchange or refund of tickets is under exceptional circumstances and at the absolute discretion of management.

If we are forced to close due to COVID-19 restrictions, tickets purchased for these dates will be transferable to the next convenient date or a refund offered. We are not obliged to refund ticket sales under any circumstances.

Please notify our Welcome Desk team on email tours.reception@Denby.co.uk or call 01773 740799. Tickets are only valid for the time and date printed on the ticket. If you arrive later than your booked time, we will do our best to accommodate you but this may not be possible and you may be turned away.

Please check that your tickets have not gone into your junk mail. If you require any further assistance, please email our Welcome Desk team on tours.reception@Denby.co.uk

Our postcode is DE5 8NX

We are situated 8 miles north of Derby and 2 miles south of Ripley in the Amber Valley region of Derbyshire. The Centre is 13 miles from Matlock and less than 20 miles from Chatsworth House.

By road:. Junction 28 of the M1 is approximately 10 miles to the north (take the A38), and Junction 26 of the M1 is approximately 10 miles to the south (take the A610 to Ripley). We are situated in a rural location on the B6179.

The Denby Pottery Village shops and eateries are open every day (except for Christmas Day and Easter Sunday). Opening dates and times are subject to change, please check our website or Facebook page @VisitDenby when planning your visit.

Open Daily:

Mon-Sat 9am-5pm

Sun 10am-4pm

Craft studio 10am-4pm every day

There is plenty of free car parking, including coach parking and accessible parking bays at the Denby Pottery Village, located only a short walking distance from the Pottery Village shops, eateries and Welcome Desk.

Whether you have a few hours or want to enjoy a full day out, there is a wealth of activities for all ages to enjoy alongside our shops and food outlets.

Make the most of your visit by choosing from our new Denby Experience Packages where you can learn about how Denby is made, get immersed in our fascinating history, see how we hand-craft our versatile, beautiful and durable ceramics and even get creative yourself. Build your own package of experiences for savings, upgrades and extras to help make your visit extra special.

Toilets, accessible toilets and baby changing facilities are located within the courtyard area, directly next to the Denby Craft Studio.

We are committed to providing equal access to all of our customers.

The Denby Pottery Village is accessible to all visitors and there are accessible toilet facilities, wheelchair ramps and lift access within the Factory Shop to make your visit as enjoyable as possible. If you have any accessibility concerns that you would like to discuss in advance of your visit, please email tours.reception@denby.co.uk in advance of your visit.

A wheelchair is available for use at the Pottery Village, please ask at the desk inside the factory shop or  inside the Denby Craft Studio and our team will be able to help.

Dogs are welcome in the retail shops / experience space and courtyard/outdoor area of the Pottery Village, however, only assistance dogs are allowed within eateries and farmshop.

By bus: There is a bus stop right outside the Pottery www.trentbuses.co.uk

By rail: The nearest main train station is Derby, www.eastmidlandstrains.co.uk

By air: The nearest airport is East Midlands Airport, www.nottinghamema.com

We welcome coaches at any time, for shopping or just a coffee break. However, pre-booking an Experience for a group visit is essential. Please email tours.reception@Denby.co.uk and the team will be able to help advise on discounted rates.

The length of your pre-booked experience is dependent on which experience or combination of experiences you choose to book. Please find below an indication of timings:

The Denby Craft Studio experience lasts for up to 1 hour in the Denby Craft Studio.

The Pottery Throwing Experience lasts for approximately 45 minutes, plus time for a complimentary drink.

The Denby Museum Experiences when booked individually last for approximately 40 minutes, plus time for a complimentary drink.

The Pottery Tour lasts 60-90 minutes depending on the group size. This is a full walking /standing tour with stairs involved and no seats available during the duration of the tour.

Afternoon Tea at Bourne’s Coffee Shop & Bistro: Your table is reserved for up to 2 hours.

All our experiences are with trained tour guides or with a Denby colleague to enhance your experience.

Our Denby Discovery Experience will take you through the different making processes and techniques that are used within our working factory. This is using props and demonstrations in the Denby Discovery without stepping inside the factory. 

You are welcome to take photographs for personal use, except during the pottery Tour . Please note that on occasion we may take photographs to use for marketing purposes, this will be subject to permission being granted and an image release form to be signed.

Afternoon Tea is available to book between 12pm and 2pm or 2pm and 4pm in Bourne’s Coffee Shop & Bistro and can be added to your ticket(s) at the booking stage. Please ensure that you carefully select the same date as your experience and a time that does not conflict with your experience.

All of our tables are available on a first come first serve basis and there is no need to pre-book. If you have a larger party or a birthday and would like to reserve a table with us, please email our team on tours.reception@Denby.co.uk.

Please follow all government guidance. We ask that visitors follow Government Guidelines including travel restrictions and guidance on social distancing (subject to change following the Roadmap).

If you, or any member of your household has any symptoms of COVID-19 please stay at home. All tickets are non-refundable but they can be transferred to a different day if you are unable to visit due to COVID-19 symptoms or isolation, lockdown measures or local restrictions. If this applies to you, please contact us at tours.reception@Denby.co.uk at least 24 hours before your booked experience.